Shipping & Return Policy
Shipping & Delivery (Malaysia & Singapore)
-All the orders will be shipped via DHL (Malasyia) and Janio (Singapore)
-A flat shipping fee of RM10 for West Malaysia and RM15 for East Malaysia will be charged for all orders below RM300.
-A flat shippng fee of RM50 for delivery to Singapore will be charged for all orders below RM600.
-Please allowed 1-3 working days for all the orders to be shipped out.
Refund & Return
A 14-day right of cancellation applies to original price products purchased from our online shop. The 14-day period begins on the day you receive the product. If we receive the product in the same condition as that in which it was purchased, the full purchase amount will be refunded to your account when your return is received. If the product is damaged, or appears to have been used in a manner beyond that in which a consumer would otherwise use the product, we reserves the right to deduct an amount corresponding to the product's depreciation.
You must notify us that you wish to cancel your purchase within 14 days of receiving the product. Send your message to us by E-mail, firstname.lastname@example.org. In your message, clearly state that you wish to exercise your right to cancel your purchase.You cannot cancel a purchase simply by refusing delivery of the product without informing us in advance.
You can cancel or return your order for any reason. However, we will not be held responsible for shipping delays, damage, loss or packages that are marked as Delivered but not received by the customer. A claim can be filed for the item, however, if the claim is not approved by our shipping partner, products will not be replaced.
If you decide to exercise your right to cancel your purchase, you must pay the return shipping costs yourself when sending the product back to us. We reserves the right to refuse parcels sent as cash on delivery.
You must return your order to us without unreasonable delay, no later than 14 days after informing us that you wish to cancel your purchase. You yourself must pay the costs directly associated with returning the product to us. Liability for the product becomes yours at the time it is delivered.
- We offer worldwide shipping for all products except large furniture.
- International shipping fee will be charged based on the weight.
- All the transport fee and custom fee will be bared by the customers.